Complaints are never responded to

<p>its a pity it has come to this .</p> <p> </p> <p>i have complained 3 if not 4 times on your website but no one has even bothered to send me a confirmation of recieved email . what does it take for complaints to be attended to . below is my complaint for the 100th time .</p> <p> </p> <p>Good day Phamalat</p> <p> </p> <p> 2weeks ago I purchased 2 packs of Phamalat Pure joy ,6 pack 200ml tropical flavour and apple flavour . This is juice that I give my 4 year old son for school however he complained that the juice tasted bitter and as though it was off , I ignored it because I just thought he was being a picky child or that he just didn’t wasn’t to take it to school .</p> <p> </p> <p>Today I had it for work and to my surprise the juice tasted like soap water , it did not taste like it was even 100% fruit juice , it was horrible .</p> <p> </p> <p>I am extremely disappointed because we normally buy this juice and we have never had any problems with it before .had I not taken the juice to work I would’ve been basically forcing my child to eat junk , the expiration date is still ok so I’m not really sure why the juice was so disgusting .</p> <p> </p> <p>Please advise for a way forward I tried to take it back to Jumbo Durban where I normally buy but they were unable to assist in issuing me with a refund for the unsatisfactory product bought and was told to contact the supplier</p> <p> </p> <p>Please may I have feed back </p> <p> </p> <p>Pure joy Tropical - ********** 046480-</p> <p> BB 21/01/2018-</p> <p>Pp 21/01/2017-</p> <p>ZA5/19 02:26 F 276343</p> <p> </p> <p> </p> <p>Pure joy Apple - ********** 045148</p> <p>Bb 10/01/2018 P 10/01/2017</p> <p>ZA5/19 13:37 F173302</p> <p> </p> <p> </p> <p>Mandy mlambo ********** 220</p> <p>Email address : ********** <p> </p> <p> </p> <p> </p> <p> </p>