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Andries L
1 reviews | Active since Dec 2015
02 Mar 2022, 10:51
Competition Costing Money
I bought a yogurt that had a competition invite on the lid to the Parmalat Golden Coin competition. I followed the steps and got a message the unique number under the sticker is not captured correctly from USSD prompts. I tried a second time and got the same message.
I feel **********, since the USSD codes actually cost money.
Helpful (0)
Replies (3)0
Replies (3)
Parmalat's replyOfficial
03 Mar 2022, 09:00We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the competition . However, we also thank you for taking the time to inform us of your recent experience. Rest assured your enquiry will be forwarded to our Head Office and to the competitions team to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference : 22/03/71 Kind Regards
Customer Care Line
Your reference : 22/03/71 Kind Regards
Customer Care Line
Parmalat's reply03 Mar 2022, 09:00
Official
We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the competition . However, we also thank you for taking the time to inform us of your recent experience. Rest assured your enquiry will be forwarded to our Head Office and to the competitions team to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference : 22/03/71 Kind Regards
Customer Care Line
Your reference : 22/03/71 Kind Regards
Customer Care Line
Parmalat's replyOfficial
03 Mar 2022, 09:02Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 22/03/71 for the enquiry to be completed and escalated. A consultant is waiting to take your call.
Parmalat's reply03 Mar 2022, 09:02
Official
Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 22/03/71 for the enquiry to be completed and escalated. A consultant is waiting to take your call.
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Andries L's updateReviewer Update
12 Mar 2022, 10:35They did come back to me and indicated the problem has been resolved. Thank you.
AL
Andries L's update12 Mar 2022, 10:35
Reviewer Update
They did come back to me and indicated the problem has been resolved. Thank you.