Company not responding
<p>I bought a six pack of 1 litre low fat milk - Parmalat product. When I opened 1st 2 bottles it was off. The top is molded. The expiry date is the 6 of May 2017! I tried calling several times but they do not pick up the help line. I have left a message on their website but no one responds. Nope I will not by Parmalat products again. Its disgusting service for such a big company.</p>
Good Day Ms R Steffens
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/01/630.
Kind Regards
Parmalat Customer Care Line
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Good Day Ms R Steffens
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/01/630.
Kind Regards
Parmalat Customer Care Line
***
Dear Parmalat
After several discussions with your consultants and several calls back my issue has not yet been resolved. Parmalat gave me a voucher to redeem at my closest Checkers which I cannot use because Checkers declines the transaction. I have attempted to call you and left meassages for Natasha to contact me which she has not done. Firtsly I would like to express my disgust with the milk I bought and the fact that I recieved a voucher to buy the same products which I am disgusted with. Secondly when I went to redeem the voucher I was embarrased infront of everyone in a packed shop to be told your transaction is declined! I am really frustrated with Parmalat and I will never buy a Parmalat product again and will indeed tell my friends and families not do the same. The money I spent to buy the milk in the 1st place is not worth the drama you put me through!
Dear Parmalat
After several discussions with your consultants and several calls back my issue has not yet been resolved. Parmalat gave me a voucher to redeem at my closest Checkers which I cannot use because Checkers declines the transaction. I have attempted to call you and left meassages for Natasha to contact me which she has not done. Firtsly I would like to express my disgust with the milk I bought and the fact that I recieved a voucher to buy the same products which I am disgusted with. Secondly when I went to redeem the voucher I was embarrased infront of everyone in a packed shop to be told your transaction is declined! I am really frustrated with Parmalat and I will never buy a Parmalat product again and will indeed tell my friends and families not do the same. The money I spent to buy the milk in the 1st place is not worth the drama you put me through!