JB
Juan B

1 reviews | Active since Jan 2013

13 Jan 2017, 14:53

Bad product: NOT the first time

<p>When one buys consumables from a not-so-well-established company, one doesn't buy from that company again. But when it comes to a more reputable company, one tolerates a bad product every now and then. This is what I did in 2016. I had previously bought Parmalat products that have been "off" and tolerated it without expecting compensation.</p> <p> </p> <p>This time around, I am not happy to just throw away the bad product without expecting compensation. I am also not happy to just consume a below-standard product that contains something vulgar. And I am not comfortable with incurring costs by contacting Parmalat via telephone for a sub-standard product that they sold to me at their Factory Shop in Port Elizabeth.</p> <p> </p> <p>The details of the product:</p> <p>Parmalat Smooth Caramel Flavoured Medium Fat Yoghurt 175g</p> <p>PD 09/12/16 09:39</p> <p>BB 18/01/17 B43</p> <p> </p> <p>You are welcome to contact me on my e-mail account: ********** <p>I will not incur costs to contact you via telephone, but you are welcome to contact me at your expense.</p> <p> </p> <p>Regards</p> <p>Juan Botha</p> <p> </p> <p> </p>

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Replies (1)
Parmalat
Parmalat's reply24 Jan 2017, 09:03
Official

Good Day Mr J Botha

We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 17/01/678 & 17/01/680.

Kind Regards
Parmalat Customer Care Line

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