Bad product, even worse Cutomer service

Ever since 15 May 2015 I have been waiting for Parmalat to get back to me. I have spoken to a call centre agent and have been given two Reference numbers namely: 15/05/813 and 15/05/460. I bought a box of 6 skim milk and the box was off. I logged the complaint on Parmalat's website and the call centre and she said I would be posted a compensation in about two weeks. <br> <br> It is more than 2 months from when the complaint was logged, yet NO EFFORT was made from Parmalat's side to rectify the situation. I WAS always a loyal customer until this happened. I will much rather support C***** from now onwards and make sure that everyone I know will be aware of this situation I was in.