1 reviews | Active since Jan 2017
Bad product and bad service
<p>We bought melrose biltong cheese spread and two days later we opened the sealed jar to find mold on the inside of the jar and product. Expiry date on jar is 04/04/2017. Not what you would expect from the well known product? Trying to log a complaint on Melrose website (Chat to us tab) - does not work as it says their server has errors! Phoning the customer care number at 08:12am - voice prompt says office hours are from 8am to 10pm so please leave a message? Calling the Centurion branch and speaking with Sara only for her to tell me that I need to speak with the customer care after I told her that their switchboard is still not opened for calls? Not only did we get a horrible quality product but the service and customer care is shocking to say the least! </p>
10 days later and still nothing? They phoned to say I need to keep product, they will collect it. How long must one keep your rotten mouldy ****?
10 days later and still nothing? They phoned to say I need to keep product, they will collect it. How long must one keep your rotten mouldy ****?
Good Day Mrs C Brits
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/01/688.
Kind Regards
Parmalat Customer Care Line
***
Good Day Mrs C Brits
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/01/688.
Kind Regards
Parmalat Customer Care Line
***