MB
Marijke B
1 reviews | Active since Sept 2014
24 Jan 2019, 06:55
Bad cheese wedges
I bought your melrose cheese blocks like i always do. I have thrown away about 3 boxes already and still have 1 and a half boxes left. They are disgusting. Its rock hard tastes off like a iron taste and this is what we must feed our kids. What has happened to your product. No matter were i buy it, its the same. Ive wasted so much money on throwing your product away. Ive sent emails but you guys dont reply. Terrible pgoduct and service parmalat......
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Parmalat's replyOfficial
29 Jan 2019, 19:15Good Day Ms M Bartlett
We at Melrose Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/01/436.
Kind Regards
Melrose Customer Care
*** - AT
We at Melrose Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/01/436.
Kind Regards
Melrose Customer Care
*** - AT
Parmalat's reply29 Jan 2019, 19:15
Official
Good Day Ms M Bartlett
We at Melrose Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/01/436.
Kind Regards
Melrose Customer Care
*** - AT
We at Melrose Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/01/436.
Kind Regards
Melrose Customer Care
*** - AT