Back and Forth on the same Problem
I purchased 4 x 6 packs of milk and all the milk smelt off - after countless back and forth emails and reviews and not collecting the product and trying to pass the blame onto me - Parmalat sent me a R 40 voucher to purchase Milk at Checkers (Only retailer you can purchase at) The Milk per box at Checkers is R 124.99 when other retailers are selling this terrible milk for R 89.99 PER 6 PACK - WHAT A JOKE THESE GUYS ARE - Terrible Customer service
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Replies (3)
Parmalat's replyOfficial
09 Apr 2024, 15:15Good Day
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact you but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 24/04/260 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Customer Care Line.
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact you but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 24/04/260 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Customer Care Line.
Best regards,
Parmalat's reply09 Apr 2024, 15:15
Official
Good Day
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact you but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 24/04/260 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Customer Care Line.
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact you but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 24/04/260 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Customer Care Line.
Best regards,
's updateReviewer Update
11 Apr 2024, 12:14Every time I contact you guys you just tell me you will pick up the milk and I have to explain its thrown away as you guys failed to collect and then the consultant will tell me that you guys will escalate and then nothing happens - your Customer service is seriously lacking and we are out there spending our money on products that cant be used - Where are your managers or client care consultants that actually help clients?
's update11 Apr 2024, 12:14
Reviewer Update
Every time I contact you guys you just tell me you will pick up the milk and I have to explain its thrown away as you guys failed to collect and then the consultant will tell me that you guys will escalate and then nothing happens - your Customer service is seriously lacking and we are out there spending our money on products that cant be used - Where are your managers or client care consultants that actually help clients?
Parmalat's replyOfficial
11 Apr 2024, 14:48 Good day.
Thank you for bringing this matter to our attention.
Kindly note that we have tried contacting you on multiple occasions but the number provided diverts to voicemail.
Kindly note that we have sent your correspondence via sms.
Please do check your sms's for correspondence.
Kind regards
Lactalis Customer Care Line.
Thank you for bringing this matter to our attention.
Kindly note that we have tried contacting you on multiple occasions but the number provided diverts to voicemail.
Kindly note that we have sent your correspondence via sms.
Please do check your sms's for correspondence.
Kind regards
Lactalis Customer Care Line.
Best regards,
Parmalat's reply11 Apr 2024, 14:48
Official
Good day.
Thank you for bringing this matter to our attention.
Kindly note that we have tried contacting you on multiple occasions but the number provided diverts to voicemail.
Kindly note that we have sent your correspondence via sms.
Please do check your sms's for correspondence.
Kind regards
Lactalis Customer Care Line.
Thank you for bringing this matter to our attention.
Kindly note that we have tried contacting you on multiple occasions but the number provided diverts to voicemail.
Kindly note that we have sent your correspondence via sms.
Please do check your sms's for correspondence.
Kind regards
Lactalis Customer Care Line.
Best regards,