JG
Jade G

1 reviews | Active since Oct 2016

07 Apr 2020, 12:53

AGAIN SOUR MILK

For a second time I bought 3 cases of 6 pack parmalat everfresh milk full cream and all 3 cases are sour! I needed to get milk as my daughter had run out of milk so took a taxi to go and buy some milk. I am still awaiting feedback for the previous 3 cases of sour milk referenced 20/04/43 Now it is a total of 6 cases. I took some photo's of the milk as well as the carton information. I called the customer care line which I really find pointless as no one answers the phone on that side. Is there a email address that I can send the images too? This is quite frustrating now as it is all during the lockdown that I need to be running around with sour milk. I hope that someone can get back to me as soon as possible and not in 5 days time

0
Replies (1)
Parmalat
Parmalat's reply22 Apr 2020, 10:25
Official
Good day 

Thank you for bringing this matter to our attention.
 
 We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
 
 Kindly note that we have escalated the complaint to our head office for urgent attention. 

Kind Regards
Parmalat Customer Care