Poor service from management and communication in resolving quiries.

On the 18th of March 2024 I dropped off my vehicle for a service before 7am. Documents nta received and I was dropped off at work. Upon arriving after 15.00 I was walked to my car only to find a dent on the front passenger door with a red mark on it.

As Dineo was assisting me I showed get the mark and I took pictures which I then asked about the dent. I was promised it will be checked and I will have feedback.

No worries, I awaited feedback via email which nothing happened until the office called me right carding a feedback on the service done.

I asked if they could resolve the sent query first.

They then sent me photos of the left panel with a black mark on it. I said my car has a red mark and dent not black. I asked if I could receive a footage on my arrival at least since the panel is on camera point by their entrance.

Until this very day I have not heard from them. This is totally heartbreaking