Worst Service Ever Experienced AND NO RESPONSE TO COMPLAINT

<p>We booked into the Park Inn (by Radisson Blu) in Sandton on 15/07/2017. I have never experienced such pathetic service in my entire life. First of all, nobody answers the phones (room service, house keeping as well as main reception). Don't fool guests into believeing that the hotel has 24 hour room service/house keeping when in fact the staff are probably all asleep during early parts of the morning. Eventually, when we did get through to room service, they took over 45min to get our order to us and to make matters even worst, they brought us the incorrect order. It was late, we were hungry & tired...and this was frustrating! To aggrevate the situation even more, we were charged the incorrect amount for the incorrect order. We were suppose to be charged R180 for 3 toasted sandwiches, and instead we were charged R315. After several attempts to get hold of room-service with no luck, we finally managed to get hold of main reception & they failed to rectify our order so we requested for them to reimburse us with dessert instead as it would be quicker than waiting for another whole 45min for a food order, and also refund us for 2 of the toasted sandwiches. We ordered chocolate mousse and once again, we received the incorrect item! We recieved chocolate cake (which I have photos of) and the chef (obakeng) insisted that it was mousse. Clearly he does not know the difference between cake & mousse!</p> <p>As paying-guests, this service was ridiculous and extremely disappointing. Especially being one of the higher rated hotels in Sandton City.</p> <p>I will never ever book at this hotel again nor will I refer anyone else to support you guys. I'm highly disappointed & angry! What a waste of money!</p>