Shocking treatment from Service manager

I booked a room online at Park Inn Radisson a 4 star hotel in Cape Town.<br> <br> My bank card uses my married surname. My ID book is in a different surname. I called to explain and ask what to do to ensure no problems checking in.<br> <br> None of the reception staff understood what I meant so I asked to speak to the service manager.<br> <br> He also struggled to understand, stressing me out.<br> <br> He had a really bad attitude and I asked for his name. he refused to give it to me. That caused the situation to spiral downwards. I then asked him how to cancel. He said he couldn't help, I had to figure out how to do it online.<br> <br> I've never experienced such bad service anywhere at a 4 star hotel! Glad I found out early what your staff are like! I was spared an awful stay!