Customer Service as a Receptionist

Last weekend the 02-Aug-2015 at 02:15 My friend and I wanted to check in at Park Inn Johannesburg Park Station. In total there was 4 of us, We got the most unsatisfactory service from their receptionist named Willy, who refused to give us his surname. Unfortunately all rooms were occupied and we advised him that as we were from far we would stay at reception awaiting for the first person to check out for us to check in. instead he and his security guard called the police on us wanting to be thrown out without any explanation, we argued till there was a couple who checked out at 05:10 then our friends checked in. My friend and I eventually left and never checked. I need the company to invest in proper and thorough training to their staff especially to the person who the face of the company about good Customer Service and good conduct.