Worst possible service and delivery

Pargo sent my package to the wrong address. Although this was reported to support at Pargo, nothing happened until I started calling them. With each call, I had to explain the situation afresh, as no-one had any idea what was happening and the situation was not noted down. It's been more than a month, with Pargo being unable to do anything more than to tell me that it has been escalated (yet when I follow up, no-one is aware of my problem). Employees had made false promises, and despite being made aware of very important facts impacting the delivery, this was ignored, resulting in the same parcel being lost twice. I would not suggest using Pargo if you want good service or if you want to receive your package timeously.