Worst Delivery service - Pargo

I purchased items at Hyperli and on the 2nd December i checked tracking and it was enroute. On Wednesday 7th December i got a call from Vredenburg and was told that my parcel ended up there and it would be sent back with the courier the evening back to Cape Town and i'd receive it on Friday. On Monday i called again since nothing was received and i was then told that the parcel was only collected on Friday after 12 and that it takes 2 business days being Monday and Tuesday and i would definitely receive it today, Wednesday (14th December)before 10am. Guess what - Nothing was received today. This morning i called and initially spoke to a very abrupt agent, not even listening, wouldnt give me the time of day. I called back and asked for a manager, the person on the other side then named Fahiem said he is a team leader and would try and track the parcel and call me back by 09h30 it is now 13h25 i have still not heard from Fahiem or anyone at Pargo. I am frustrated by now and want this sorted out and for the staff at Pargo to be honest and upfront. This is very bad service!!!