Their Support is a Disgrace

I DON'T RECOMMEND USING PARGO! They are quick to take your money for prepaid credits and brag about their 2000 collection points, but their support is an absolute disgrace. I've sent multiple emails for the past 10 days requesting assistance for my online store, but their development team flat out ignores me. I've also called them twice to request assistance, but nothing gets done or followed up. What's worse is that a Director and Co-founder of the business was cc'd in the mails and hasn't bothered to respond either.