Poor communication, no accountability

Sent an item with Pargo on the 3rd of July and it still has not reached the recipient. In fact for over two weeks it showed the parcel had not left the courier hub. I have followed up with countless emails and phone calls and still no resolution. I keep being told “the issue has been escalated” and I will receive an update via email shortly - and yet there’s been no updates and no contact unless I initiate it. I have asked if the parcel was ****** and had customer consultants assure me it’s traceable and with the courier - yet on the system they have updated it to “not collected by recipient” - when it never left the courier hub and could not possibly have been collected by the recipient. I’m growing incredibly frustrated - I use Pargo frequently but am reluctant to use it in future. Terrible service and 0 accountability