Pathetic Service. Customer Support doesn't exist.

It's been extremely annoying dealing with Pargo. Firstly, the delivery guy calls on the 28th of December to deliver to my office. I tell him that we are closed, but he can deliver on the 3rd when I'm back from leave. He confirms he will. I've been in contact with him daily since the 3rd, and every day he confirms he will deliver. I've also been dealing with the support team via email ##226204## and have received confirmation daily of delivery. My office is closing now at 4 and still no delivery. Keeping in mind that this is something I bought on the 25th of November and received a tracking number on the 12th of December already, I'm past the point of being frustrated. Is there something specific that I need to do to get my parcel delivered, or should I just at this point accept that I won't be getting it at all?

I've read the reviews on FB, and I'm wondering if any of those positive reviews are actually real?