Pargo Parcel Pickup at Clicks Soneike Mall

I appreciate the convenience of the parcel pickup service at Clicks, but my experience at the Clicks Soneike store was disappointing. The staff was not particularly friendly, and the shop assistant couldn't assist me directly. She had to call her manager, who was even more unapproachable, making me feel like I was adding extra work for her by simply picking up my parcel. Additionally, my parcel wasn't recorded in their logbook, a manual process prone to mistakes. As a result, they had to search through the other parcels, though fortunately, it didn’t take long. It's important for shop assistants to recognize that they work with customers, and if we stop shopping at that store, their jobs may be at risk, and the store itself could close. There’s a need for improvement in customer service and relationship-building attitudes at Clicks Soneike Mall