Pargo is NOT a good courier service!

I am extremely unsatisfied with Pargo. It seems as though one has to beg them to do something for you. I put in a request for a pickup through the Bob Go platform on Tuesday the 20th of August 2024 at 15:15 and it is Friday now and no one has collected the parcel yet. I've tried to resolve the issue through Bob Go, I've emailed Pargo directly and have phoned them as well. I've now gone ahead and cancelled the shipment and will no longer be dealing with Pargo. This is not the first time I've had issues with Pargo. In the past I've ordered flyers and it took 7 days to arrive when their website states that it takes 3-5 business days. Now, I know 2 days extra isn't that bad, but when you have customers waiting for their orders, time is of the essence. We prioritise quick turnaround times for our customers and is one of the reasons we have returning customers. Perhaps Pargo can look into refining their turnaround times for customer requests. Just a suggestion. Pargo also really needs to do something about their platform not working properly and actually follow through on requests made by customers. I sent an email to Pargo and all I received back was a ticket saying that my request had been resolved. I'm not sure how that would've been the case as no one even responded to my email directly, nor did they contact me at all. My request was certainly not resolved. I do know that my collection request was received but it seems that no one is in a rush to follow up on shipments that were flagged as not being collected on time. I mainly use The Courier Guy as they are extremely reliable, even though their prices are a little higher. I also find it super interesting how the Pargo website says they have 4.9 star review on Google on their website - I can't confirm this but I wouldn't be surprised if these weren't real Google reviews.