Pargo courier: worst service I have ever received

Worst courier service I have ever received. My package was "out for delivery" on the 2nd of December but never arrived at the Clicks pick up point. The courier supposedly stated that Clicks was closed at 4pm when they arrived, which is absolute nonsense. They never logged a new delivery date. Fast forward to today having been on the phone with the call center for 3 weeks now the following happened: each time I called I had to explain the situation to a new person as the one I previously spoke to and asked for by name was not there, when asked to speak to the manager she was always not there or busy or the operator would not put me in contact with her, always had to hold the line for more than 20 minutes and when I came in front to be helped next they put me back at the end of the line stating there is now again 9 people in front of me. They informed me today after it was stated on the tracking platform that my parcel was again "out for delivery" that the parcel is now lost. Seems like parcels are getting ****** by the courier with no repercussions. I would never recommend Pargo for anyone after this horrible experience. They have no way of contacting the courier vehicles and always just logged and escalated my problem. No accountability or care for your package and delivering it to you safely. Would not trust them with my deliveries again.