PARGO - BAD SERVICE - ITEM NOT DELIVERED

Item: Pargo
Rating: 1

I purchased an item on BidorBuy on 2 July 2017 (Sunday afternoon) and chose Pargo as the delivery service. The item was collected by Pargo from the seller on 3 July 2017 (Monday Morning) and a dispatched notice was placed onto the Pargo track and trace site. I telephoned Pargo to find out how long delivery would take and I was advised that it would be between 2 and 5 days. On 5 July 2017 (Wedneday morning) I telephoned Pargo to find out when I would receive the item and was told that it was on its way to Durban and should be would be by 6 July 2017 (Thurday). On 6 July 2017 (Thursday) I made 4 further calls to Pargo to check on the status of the delivery. On each call I was told by an agent that answered my calls that they would check on the status of my item and call me back, this has never happened. On 7 July 2017 (Friday) I telephoned Pargo and was advised by an agent that my item was not collected by the seller and that they could not get hold of the seller. I emailed the seller who responded within minutes and advised that the item was collected. Pargo was copied in on this email. Late on that evening I was telephoned by Adrian of Pargo who had advised me that my item was incorrectly sent to Cape Town but that he would send it to me on a same day service. Today (11 July 2017), I contacted Pargo and was advised by Adrian that my item is still in the process of being delivered. I would not recommend that anyone use this service. I have still not yet received the item and the agents are unresponsive.

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