Pargo

Ordered an item online as a Christmas present and I received an email confirming collection of item from the said business, this was on the 17/12/2024 (delivery 3 to 5 working days excluding weekends and public holidays). I've been in contact with Pargo since the 23/12/2024 querying arrival via the courier service of the parcel. The call service center consultant informed me she will escalate the delivery which was confirmed on the 24/12/2024 and that was the last I heard. I am very disappointed that it is more than week later and no parcel, no feedback and we are leaving to go on holiday. Somewhere out there is my parcel, ment for a young family member and and no one to collect it!