1 reviews | Active since Feb 2018
On 30 January, I ordered 2 pineware water buckets online from 4home. There is an option to deliver via Pargo. Using a drop down list, I selected the option for delivery at Clicks, Edgemead. Yesterday I got a notification to say that my parcel is ready for collection.... only problem is that the collection point is at Clicks in Strand !!! Really now ?!?! I have been on the phone 3 times today with 4Home only to be told that I selected the wrong pick up point and that they will investigate. I know for certain that I did no such thing as I checked and rechecked the code I entered. Just as a gesture of goodwill I am asking that they courier my parcel back to the point which I originally requested, Clicks in Edgemead. They are not winning any customers this way .... by bantering to and fro. I am beyond frustrated right now .... feeling enraged !! I just want my parcel and why should I be paying for the parcel which I already paid for (item price and delivery .... to Edgemead NOT to Strand). The absurdity of this whole situation is that I am just a few km away from the 4Home offices. It would have taken me under 10 minutes to collect the parcel straight from them !!!
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