Parcel Delay

I would like to express my disappointment in both Mr Price and Pargo- I have ordered and paid online and now my parcel according to the Pargo track and trace the parcel has been at the courier hub since 25/01/2021 19:57:57. I have called numerous times i have even send emails to courier it who their partner.

I have called and placed on hold so many times I have even send messages on Facebook - they have apparently escalated it but still haven't heard back since their last communication on Sunday evening?

Please get back to me ASAP - I would like to get my parcel before summer is over...