AS
Aviva S
1 reviews | Active since Jul 2011
20 Jan 2021, 02:03
Non-existent customer service
I'd had good experiences with Pargo until now, but this is pathetic. They received a parcel for me from Puma on 7 January, according to their tracking. Nearly two weeks later it's still not been delivered to my pick-up point. Pargo customer service rep said they hadn't received "correct documentation" from Puma and would "escalate it" and inform me what was happening. Yeah right. I'm still waiting...
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Aviva S's updateReviewer Update
27 Jan 2021, 15:12Finally, after Pargo passing the buck to Puma and NOT getting back to me, I got hold of Puma's customer rep. She investigated, finally after several calls found out the parcel had been 'lost' and offered me a refund. I still don't know what happened or why no one from Pargo got back to me. They were perfectly pleasant on the phone, but at least reply to your customer!
AS
Aviva S's update27 Jan 2021, 15:12
Reviewer Update
Finally, after Pargo passing the buck to Puma and NOT getting back to me, I got hold of Puma's customer rep. She investigated, finally after several calls found out the parcel had been 'lost' and offered me a refund. I still don't know what happened or why no one from Pargo got back to me. They were perfectly pleasant on the phone, but at least reply to your customer!