Incompetence and lack of resources and bad communication s****s PARGO Couriers

PARGO couriers is a bad service delivery courier company who lacks the capacity and resources to provide a satisfactorily client service. They lack professional communication s****s and their staff is not properly trained to deal with general inquiries. Rhodes university assigned PARGO as one of the couriers to deliver 1500 laptops to students. Firstly, PARGO do not deliver parcels door to door. Secondly they randomly pick a place for clients to pickup their parcels at a point of their choice without consulting with recepients. In my situation a barber shop situated in an informal settlement in Kraaifontein, known to be a crime hotspot. After trying for three days and three emails to make contact with PARGO to change the address I received an email to confirm the change of address which I did. On Monday 18 May 2020 I received a call which I assumed was that of the person who send the email as the person stated he tried to contact me but I did not answered (It was actually the Courier driver that tried to get hold of me). The delivery point was changed to OK Minimarket as a pickup point. Today (Tuesday 19 May) at 9h30 the Courier driver unexpectedly hooted in front of the place where I presently stay and left. I contacted their office informing them that the arrangement was to deliver the parcel to OK Minimarket. (I even send the driver a Whatsapp message to confirm the delivery to the pickup point. After several deliberations Hench and forth I am still without my parcel and silence on the part of PARGO as to wether my parcel will be delivered today as it is needed asap.