I had a terrible experience using Pargo to ship a parcel via the Yaga platform

I had a terrible experience using Pargo to ship a parcel via the Yaga platform. My package was lost, and I was never notified by Pargo until I followed up myself. Their customer service was unhelpful and dismissive throughout. What shocked me the most was being told I should contact their supplier directly if I wanted reimbur*****t—how is that the customer’s responsibility? I trusted Pargo with my parcel, and they failed to deliver it, both literally and professionally. To make matters worse, Yaga refunded the buyer but offered no support or compensation to me, the seller, even after I went through a lot just to get the package shipped. I would not recommend Pargo to anyone. If you’re a small seller or business, be warned: there’s no real protection if something goes wrong. You’ll be left frustrated, out of pocket, and without your parcel.