Horrible Service

What a pathetic service. I have been waiting for my parcel since the 8th January and was told that the courier was hijacked on their way to drop off my parcel. I was advised to contact supplier and request a reorder or refund. I have been struggling with the supplier and whenever I call Pargo, they promise to call me back with a contact person from the supplier that I need to liaise with. It's been weeks and no one calls me back. I will never use this service ever in my life.