Horrible service!

I have been trying to locate my parcel for the last 7 days. I have made numerous phone calls, sent emails, Instagram, WhatsApp messages. Still no feedback. The parcel was delivered to the wrong pick-up point. I have driven to 4 different points now, to try and locate it myself because I am not getting any answers out of Pargo. How is there no record of where my parcel was delivered to? I am very disappointed and have been patient for a week now but this is really unacceptable.