Horrible customer service

I ordered an item at Edgars mall of Africa and chose to collect at the store when I went to Edgars to fetch the order I was told the item could not be found in store, one of the store’s assistant called pargo to locate the item the assistant was told the item was at clicks mall of Africa.

I then went to clicks to which was told that the item could not also be found they then call pargo but could not get hold of them. I called pargo to find out what is happening with my order I was told it is at Durban and the matter will be fixed I will sent an email notifying me to collect the order at Mall of Africa.

After a few days I received an email notifying me to collect the item upon my arrival at Edgars I was told the order cannot be found at the store the store assistants called pargo only be told that the order is taken back to Durban. Pargo’s senior customer experience agent she will personally call me when the order has arrived at Edgars she never did.

This is such horrible customer service honestly