FORMAL COMPLAINT – DAMAGED PARCEL AND MISSING ITEM

Good day,

I am lodging a formal complaint regarding the condition in which my parcel was delivered to me today.

The parcel arrived torn and with a clearly visible hole in the packaging. Upon opening it, I discovered that the pair of earrings I had ordered was incomplete, as only one earring was inside the parcel.

This is completely unacceptable. I paid for an order to be delivered to me intact and complete, and there is no reasonable explanation for why a parcel should arrive damaged with an item missing from its contents.

The condition of the parcel raises serious concerns regarding how it was handled while in the courier’s possession. I therefore require this matter to be properly investigated, including determining at what stage the parcel was damaged and whether the contents were compromised while in transit.

I have photographic evidence clearly showing the condition of the parcel upon delivery, as well as the single earring that I received. I am prepared to provide these photographs as part of the investigation.

I expect a clear explanation of what happened to my parcel, together with confirmation of what steps will be taken to address this matter and prevent it from happening again.

Please do not simply refer me back to the retailer. The parcel was in the custody of your courier service during transportation and delivery, and I expect your company to investigate the handling of the parcel on your side.

I expect this complaint to be treated as a matter of urgency and look forward to receiving a proper response and resolution.