First impressions...

I ordered some stock for my business 7 days ago where on the 5th my parcel was collected from the supplier. On Wednesday I was advised that my package will arrive latest Friday. Today, the 10th i received a WhatsApp message as well as a an email stating that my package is ready for collection at my selected Pargo point, got instructions and pin on collection. I run a business and I needed the stock urgently so I cannot afford delays and in fact inconsiderate delays and miscommunication such as this company. I queried with the Pargo point regarding my collection, no delivery by Pargo was made. I tried calling the office line...only operates till 17:00. So where to does one call for such inconvenience and mess-ups? My business is now suffering a loss cause cannot operate without the stick I have been waiting for but of course it's not Pargo's loss.