Don't sign up to become a Pargo Pickup Point!

I signed up my business to become a Pargo pickup point a month ago - all but one parcel so far has gone smoothly. Having signed up in order to draw more feet into my shop, it is actually having the opposite effect by making customers think we have poor service!

Their app seems so user friendly and it should just take a minute to get each parcel scanned in/out - but this has not been the case at all.

Customers show up all the time to collect parcels which haven't even been delivered to us yet - they get so upset and don't understand that it's not our fault. Parcels also just show up in the inventory on the app, when they actually need to be received and then scanned in first.

For every parcel we have "received", we have had to email support (since you can't call them) and also revert back to the customers (because the emails they receive from Pargo are not accurate either) - it's costing me more time and effort than the measly R3.00 per parcel we receive.

I have always taken great pride in the excellent customer service my business has provided for the past 18 years, I really don't want Pargo to tarnish it.

I would definitely never use them to send my own parcels. Would rate them a zero. Don't sign up!