Don't select Pargo as Bidorbuy shipping method! Be warned

Good day.

A week ago someone bought an item from me on Bidorbuy. They selected the Pargo shipping option. A tracking number appeared which I submitted to the buyer on "sales".

Bidorbuy did immediately bill me for the Pargo shipping l, and deducted the money...

From there nothing happened. I searched and tried to get any advice on what to do so that the parcel would be collected, but your info on this is vague. I ended up on some bob go site and tried to do something there but it is very confusing.

From there I went on to the Pargo website. I did found the order there, and an option to approve or sumit the order.

It does not work because whenever I click on the approval or submit button I get an error message in red stating that the receiver does not have an active account. Or can not validate.

So now 7 days after the sale their item was not send yet and nothing is happening further.

After several emails and failed attempts to call your call centre I still can't send the parcel.

And now there is a second parcel that have to be send. I also cannot confirm that one. Same error message. Cannot validate.

This is extremely frustrating and very poor service reflecting very badly on Pargo.

If I shop the orders with another courier I would lose the fee that was taken by Bidorbuy for shipping. But it looks like I wouldn't have any other options