Does courier tracking functionality actually work for the online customer?

Issues to raise. 1. Your tracking functionality: shows that my loot.co.za parcel was at your courier hub at 1730 on 15th/Thursday. No update in the tracker web page since then. So, it’s still at the hub at 0700 on 18th/Sunday? So much for your web site boast that your average transition period is 1.25 days? I’m clearly on the wrong side of this average at 2.5 days and counting - already double the average (in case you’ve missed that) . What’s the point of providing tracking capability if you don’t actually update it? (This is not unique to Pargo – I have often found the same with other couriers also. Tracking record “ freezes” at an early stage and then the next update is either “out for delivery” or “delivered”). 2. Are you also a company that provides capability for customers/consumers (I am your customer, even if only indirectly) to communicate with you, either via online submission or email, and then you don’t respond (also a frequent comms/service/image failure in S.A.). I sent in a email at 1130 Friday (from ***d asking for info as to possible delivery to the nominated pick-up point by Saturday latest)? No response by Friday evening or so far through the week-end. Five-day week? – but then you’d want to clear the In mailbox by close of Friday?