Dishonesty at Pargo

Hello Peter. I ordered a Parcel from Herbalife; I received a message that it was delivered at Clicks Thabazimbi on the 6th September 2024 at 12:15PM. I went to the Store and was told that the parcel had not arrived. The driver had told one of the staff members at Clicks that he had made a mistake and delivered the parcel at another point. I called the number on the SMS which directed me to Herbalife and requested them to get me the numbers of the Driver so I could locate him and get my parcel. Herbalife called Pargo and Pargo told them that I had collected the parcel which was a complete lie. I told them I had not collected the parcel. Herbalife called Pargo again and they were told that the Store had misplaced the parcel which again was a complete lie. I went back to the Store and found out that Pargo had called the store to find out the numbers of where the parcel was delivered at. After 3 hours of driving back and forth seeking my parcel and calling Herbalife I did not even get an explanation or apology of what had happed but complete lies. My parcel was collected by someone else as I had already left town on the 8th September. Pargo failed to be honest with me and resulted me in not getting my parcel.