Bad service

I ordered some item from Yellow sub trading 19 days ago which uses Pargo to deliver parcels.I chose to collect from a store at the local mall for convenience as usual.I received SMSs from pargo saying my parcel was ready for collection.On the 29th of November i went to the store to collect and the store could not find my parcel.On the 2nd of December 2024 i contacted pargo telephonically to check what was happening and was told that my order might have been part of the mix-up and that they will follow thorough and get back to me,to date i am still waiting for an update.on the 7th i sent an email to pargo and was told that my parcel was marked as cancelled on their end and i should contact the supplier,the supplier however was not aware of this cancelletion and told me that the parcel was ready for collection.I went back to the store and still my parcel is not there.I contacted the supplier and was told that Pargo never reported the cancellation to them and that they are not aware of the reasons why it was cancelled and they not even aware of where the cancelled parcel was dropped at.This has cause a lot of inconvenience for me as its been 19 days since i placed the order