DO NOT USE PARCELHERO

Don't use this company. They are brokers who are not at all interested in providing any assistance to their customers. They take your money and hand the parcel over to a courier and when the parcel does not arrive at its destination they do nothing to assist. They wash their hands of their responsibility. They don't read emails properly and respond by saying contact the courier. A parcel was collected from the UK on 13th July 2020 for delivery in South Africa. It is now the 29th July and the parcel has still not reached its destination. Parcelhero have done nothing to help with the delivery of the parcel and keep referring us to FEDEX to whom they sub-contacted. Trying to get hold of FEDEX in Johnannesburg has also been very difficult as they dont answer their phones. DONT USE PARCELHERO!!!