Poor service

I have been waiting for our parcel to arrive since Tuesday 11/01/2022 till this date we didn't receive it,we bought from Adgars they send our package to this courier company, they send a tracking number I have been tracking it ,it goes out with the driver in the morning then later it shows failed to deliver then the following day they do the same thing then later failed again so yesterday on the 12/01/2022 we called them them because when I check it they dit not send it out with a driver,today they send it out with a driver we have been calling the office to check if the driver delivered our package they promised to call him and tell him to contact us but nothing happened,now when I track it again it failed.

I'm starting to think this courier company they trying to keep our package for themselves because their delivery drivers do not try to call us they just return without calling because if they straggling to find our address why not contact as.

Their service is very poor it's like they do not care , I'm wondering y Adgars uses their services coz we are not the only 1 complaining about this Parcelninja courier company.