Next day delivery delayed because they were unsure of the address (although captured completely), and no attempt to follow-up.

I ordered 2 Christmas jumpers from the Jagermeister online store (https://meistermarket.co.za/ - Order 6517) on Saturday 17 Dec, and paid extra for next day delivery as I wanted them prior to leaving on holiday. Parcel Ninja are used by the company to fulfil orders. The tracking status has reflected "Awaiting courier pickup" since Monday (first working day which is fair), and I decided to call Parcel Ninja on Tuesday 20 Dec (on the day it should have been delivered). I was told the package had not been sent because the shipping address had not been found on Google Maps (***?) and the number the had on the system was only 8 digits. I confirmed the shipping address with the agent (which was exactly what was captured on the checkout) and he noted it had been found on google and that the package could now be sent. I've since confirmed my details captured during checkout are complete and accurate and not sure why only 8 digits had been pulled through. It may be a data integration issue between the two companies, however, that is not my problem. I would have expected someone to attempt to contact me once the issue had been identified on Parcel Ninja's side causing the delay, but this was only brought to my attention when I called to follow-up. I was advised the parcel would be delivered some time this week with the confirmation as to how soon. I paid for next day delivery so expect priority service due to the issue on your end. I need the order before Thursday, and will remove the review if I receive it by then.

I was considering Parcel Ninja with my ecommerce offering as a means of speeding up my deliveries, but if this is the the experience that customers deal with, will probably continue with my current service provider. Disappointed.