DO NOT SHIP A PACKAGE THROUGH Parcel ****** USA

I had a very bad experience. It took nearly a month for my package to be delivered to the recipient, the largest bank in South Africa. While there was an error with the exact street address, I put the phone number of the bank on the airbill. Clearly, the shipper did not phone the bank to confirm their address. I phoned the shipper every day, sometimes more than once, for close to a month before I received confirmation that the package had been delivered.

I was so frustrated that I sent a FedEx overnight envelope to the Chief Operating Officer of FedEx to make them aware of my frustration. I had to get the Executive Office involved to find out why my package had not been delivered.

There is NO EXCUSE for the shipper's failure to use the phone number of the recipient on the airbill to confirm the address.Can you imagine waiting nearly a month before your package is delivered? Can you imagine having to phone the shipper at least once a day every day for nearly a month? Can you imagine sending a second envelope, to the executive office of the shipper, to get them involved?

There is absolutely no excuse for this lousy service. I will never use Parcel ****** again.