Paradigm risk

I contacted Paradigm concerning 3 household items which broke after a spout of power surges . A Bosch fridge , freezer and Samsung TV They collected the items to assess. I was told that the TV is fine and they would not replace any items but repair the Fridge and Freezer . I asked them to ensure that they would use original Bosch parts as these items are very expensive and should be restored to their ordinal state. They said that they are not required to do that and can use any random parts that work. When they returned the freezer a week ago it was filthy and had water leaking out of the front. I was told they transported it on an open Bakkie in the pouring rain and it was likely from that. Utter ******* ! I was disgusted as this is a expensive item with a motor etc. getting soaked in the rain. I sent it straight back .This entire process has taken a month and I’m still left without a freezer and also now the fridge. I requested a interim Fridge but was told that the manager denied the request !! Never have I seen such shocking service from a insurer. If anyone hears about these people or thinks of using them or is currently with them. Stay well away !!