****** Watch

Item: Parade Hotel
Rating: 1

Me and my friends went on a Vacation on the 29 of April and checked in at a hotel in beachfront called Parade Hotel, my stay there was pleasant until the day before we checked out (28 April) we went to the beach in the morning for a swim and came back after a few hours to change and go to the shops as we were changing, the cleaning ladies came to clean our roomand we went out. when we came back the room was clean but my brand new watch was nowhere to be found. I went to the reception and told the lady that was on duty and she asked one of the Supervisors to come and assist, the supervisor told me she would investigate, then no one came back to me. before I went to bed I went back to the reception and was told the Manager would arrive in the morning before We check out, i asked for them to give me process on how to lay a complain because i figured as a business that deals with customers they should have one but i was told they dont and i should just send an email to Reservations ********** which i did, as we were checking out i asked that they call the Manager (Bongani) and he told me he too would investigate. 2 days later i called and some lady who answered the call told me the found the watch but did not want to disclose were because i am 100% sure i left the watch on the table before i went to the beach and i had to take it off, she just said only Bongani can tell me where they found the watch, with confirmed what i already knew that somenone stole my watch and the are covering clearly to protect the image. I later called again and we had a heated argument with Bongani the Manager as he did not want to take accountability and resolve the issue, he wanted me to make arrangement for my watch to be delivered to me in Johannesburg as if its my fault that the stole my watch, he explanation was that the watch was taken with the linen as the was an accident on the bed, little did he know that the drink that was spilt onto the bed was after we had realised that the watch had disappeared and we were looking for it and the linen was only changed after we had left the hotel. i just think Bongain as a Manager of a hotel is so unproffessional and disrespectful I just need my watch back i had just bought that watch at Truworths for R600 on the 28 of April and i still have the slip and warranty for that watch. Please assist, your help will be highly appreciated.

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