KB
Kendall B
1 reviews | Active since Oct 2011
12 Dec 2021, 13:17
Poor Service, No delivery of Goods after Payment
Much like a lot of the other reviews, poor service, no delivery of online goods despite them saying it is "automatic". After phone calls, 2 emails, and their Whatsapp helpline I have not yet received any feedback after 10 days. Would highly encourage customers to use anyone else.
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Kendall B's updateReviewer Update
14 Dec 2021, 16:59After finally getting a hold of someone, the cause of not receiving the e-books appears to have been a system error. It would have been nice to have been notified by the paperless school of the delay in receiving the e-books rather than me having to chase after them for information. Had they contacted me and informed me of the situation I would have most likely would have been patient until they resolved the error. However, they have agreed to refund me. My original rating of 1/5 stays for the horrific service prior to hearing from them and I hope they can use this opportunity to improve. The service I received related to the refund is 3.5/5, not the best but better than the zero response I had before. It is a pity the whole experience wasn't much better. I do believe this business has more potential.
KB
Kendall B's update14 Dec 2021, 16:59
Reviewer Update
After finally getting a hold of someone, the cause of not receiving the e-books appears to have been a system error. It would have been nice to have been notified by the paperless school of the delay in receiving the e-books rather than me having to chase after them for information. Had they contacted me and informed me of the situation I would have most likely would have been patient until they resolved the error. However, they have agreed to refund me. My original rating of 1/5 stays for the horrific service prior to hearing from them and I hope they can use this opportunity to improve. The service I received related to the refund is 3.5/5, not the best but better than the zero response I had before. It is a pity the whole experience wasn't much better. I do believe this business has more potential.