Lack of Respect and Integrity

On the 19th of March 2016 i sent the below email to the customer service helpline and the manager of the restaurant , To date nothing has been done about the complaint and empty promises have been made to resolve this . The manner in which we were treated is disgusting and the fact that it was further ignored is worse. From: Rajah, Sharlene: Absa Sent: 29 March 2016 19:51 To: '***' Cc: '***' Subject: Complaint - Attention Corlet Evening I visited Papachinos on Saturday morning with my family from Durban . While my son was playing in the play area it seemed like he couldn’t make it to us to go to the toilet and peed on the on play area which he thought was grass. I completely understand that this was not moral and as a mother and parent I do not allow this type of behavior and my son was reprimanded once I found out about it . Though he is only 3 and a half years at this stage mistakes do happen with children and as adults we need to understand that , they do not do this on purpose. The manner in which the waiter approached me and advised me of what my son did was not moral and he’s behavior and approach was totally uncalled for . I was sitting at the table on the upper level when he walked my son toward me and said ‘does he belong to you “ I said yes . Then he said that ‘ he did he’s business on the playground “ I got up in shock and immediately said what happened , he said “ he peed on the playground and the customers are complaining ‘ . I was in total shock but even more embarrassed in which the manner I was approached. I then said to the waiter that I was not aware of what had happened and I am sorry and then reprimanded my son. The waiter was totally rude and arrogant when he approached me , as if I would have asked my son to do that on purpose and I knew about. He spoke loudly and could not even approach me respectfully and quietly to tell me what had happened. I had work colleagues sitting across the area who heard everything and they were also quite shocked in the manner in which this was handled over a toddler!! I would also like to know which other clients complained about this and what was the complaint ? I would also like to understand why the child minders did not stop him or bring him to me immediately . Even worse the waiter who served us started laughing at my son !! I am totally appalled , this is not how you treat people or children and I am on the verge of taking this to social media. It really saddened our entire weekend and made the situation worse than it really was. I immediately spoke to my son and left , and to be honest will never come back to a place that promises but does not deliver , especially when It comes to children . These are your main clients and if you cannot approach the parents or children with respect then that a very serious problem. I am disgusted by the service and what we thought was a great place turned out to be horrible . Sharlene Rajah