Based on recent customer reviews, Papachinos remains a popular family destination where the play areas, colourful atmosphere, generous pizzas, pastas and milkshakes earn genuine praise. However, feedback across Clearwater, Sunward Park, Fourways, Boksburg, Krugersdorp and Silver Lakes points to inconsistency. Diners report slow or inattentive waiters, cold or undercooked meals, incorrect and overcharged bills, unclear promotion terms, and steep pricing on wine and cold drinks. Several describe dismissive telephone and manager conduct, though one manager was commended for resolving an order issue warmly and promptly.
TrustIndex
3
NPS Score
-25
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Papachinos
What do customers say about Papachinos?
Based on recent customer reviews, Papachinos remains a popular family destination where the play areas, colourful atmosphere, generous pizzas, pastas and milkshakes earn genuine praise. However, feedback across Clearwater, Sunward Park, Fourways, Boksburg, Krugersdorp and Silver Lakes points to inconsistency. Diners report slow or inattentive waiters, cold or undercooked meals, incorrect and overcharged bills, unclear promotion terms, and steep pricing on wine and cold drinks. Several describe dismissive telephone and manager conduct, though one manager was commended for resolving an order issue warmly and promptly.
Is Papachinos trustworthy?
Papachinos has a TrustIndex of 3 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Papachinos across 214 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2016
Food poisoning
We went out on Friday night for dinner with my family at Papachinos Sunward Park. The service was great but at night I had diarrhoea and my son next day was vomiting and later admitted at Netcare Sunward Hospital. My husband on Sunday suffered the same symptoms. T We had food poisoning which was life threatening. Hopefully they check the food expiry dates.
1 reviews | Active since Sept 2016
Food poisoning
We went out on Friday night for dinner with my family at Papachinos Sunward Park. The service was great but at night I had diarrhoea and my son next day was vomiting and later admitted at Netcare Sunward Hospital. My husband on Sunday suffered the same symptoms. T We had food poisoning which was life threatening. Hopefully they check the food expiry dates.
1 reviews | Active since Dec 2022
Papachinos Clearwater is ripping people off
Papachinos clearwater is ripping people off. They sell a small buddy coke that is clearly labeled that its recommended selling price is R6 for but they sell it R36. This is extreme capitalism and ****ming. Customers were all complaining about this and the waiters and managers were not bothered. Yes businesses have to make profit but you can't be this greedy and rip people off their hard earned money who are just trying to enjoy time out. I'm never going there and I'm missed off because they don't even disclose until you ask for the coke to not be opened.
1 reviews | Active since Dec 2022
Papachinos Clearwater is ripping people off
Papachinos clearwater is ripping people off. They sell a small buddy coke that is clearly labeled that its recommended selling price is R6 for but they sell it R36. This is extreme capitalism and ****ming. Customers were all complaining about this and the waiters and managers were not bothered. Yes businesses have to make profit but you can't be this greedy and rip people off their hard earned money who are just trying to enjoy time out. I'm never going there and I'm missed off because they don't even disclose until you ask for the coke to not be opened.
1 reviews | Active since May 2026
Papachinos clear water
I just called Papachinos Clearwater to be specific to book for a child’s birthday party, I was ridiculed by the guy that answered attitude, he seemed like he couldn’t wait for me to hang up, I asked my friend to call as well, first thing she complained about was their attitude as well. Please train your people to have customer service skills and telephone etiquette, we using our monies to go there don’t make us feel like we’re just going there for free.
1 reviews | Active since May 2026
Papachinos clear water
I just called Papachinos Clearwater to be specific to book for a child’s birthday party, I was ridiculed by the guy that answered attitude, he seemed like he couldn’t wait for me to hang up, I asked my friend to call as well, first thing she complained about was their attitude as well. Please train your people to have customer service skills and telephone etiquette, we using our monies to go there don’t make us feel like we’re just going there for free.
1 reviews | Active since Apr 2026
Good food, good family restaurant
PAPAchinos pineslipes serves good food. Every menu serving I have tried, I was not disappointed. Also a good organized place to take your children.
1 reviews | Active since Apr 2026
Good food, good family restaurant
PAPAchinos pineslipes serves good food. Every menu serving I have tried, I was not disappointed. Also a good organized place to take your children.
1 reviews | Active since Aug 2022
Formal Complaint – Unacceptable Treatment & Misleading Promotion at Papachinos Fourways
Good day Papachinos Management, I am writing to formally raise a serious complaint regarding my experience at Papachinos Fourways on [27/04/2026]. I visited the restaurant based on a referral promoting the 50% pizza and pasta special, and upon arrival, the promotional pamphlet was clearly placed on our table. My friend and I ordered pizzas under the reasonable assumption that the promotion app****. At no point before ordering were we informed that the special does not apply on public holidays. This information was only raised when we requested the bill, which I believe constitutes misleading advertising and poor disclosure. When I queried this, I requested to speak to the manager. The manager on duty responded in an extremely unprofessional and unacceptable manner. He stated that: There was “nothing that could be done” He would not waste his time “entertaining” us We should either pay or leave without paying and “he would sort it out” I was “taking chances” and that I “have money issues” I could not afford to eat at the restaurant We were told never to return to Papachinos These remarks were demeaning, humiliating, and discriminatory, and I felt judged based on factors unrelated to the situation at hand. This was my first visit to your establishment, and I was deeply disturbed by how I was spoken to. Furthermore, as we were leaving, the same manager took a photograph of the car we were driving. No explanation was provided. This action left me feeling unsafe and intimidated, and I am extremely concerned about his intentions. Despite this hostile experience, we paid the full bill of R1035 to avoid further confrontation. To be clear: I had no issue paying for my meal My concern was the lack of transparency regarding the promotion The treatment we received was completely unjustified and unacceptable I hereby formally request: A written apology from the manager involved A formal investigation into his conduct Clarification on why an employee felt justified in photographing my vehicle Assurance that no customer will be treated in this manner going forward If this matter is not addressed promptly and satisfactorily, I will be forced to escalate this complaint further through consumer protection channels. I trust that Papachinos will take this complaint seriously and uphold the standards of professionalism and respect expected from a well‑established restaurant group. I look forward to your urgent response. Yours sincerely, Kgothatso Mabusela *** ***
1 reviews | Active since Aug 2022
Formal Complaint – Unacceptable Treatment & Misleading Promotion at Papachinos Fourways
Good day Papachinos Management, I am writing to formally raise a serious complaint regarding my experience at Papachinos Fourways on [27/04/2026]. I visited the restaurant based on a referral promoting the 50% pizza and pasta special, and upon arrival, the promotional pamphlet was clearly placed on our table. My friend and I ordered pizzas under the reasonable assumption that the promotion app****. At no point before ordering were we informed that the special does not apply on public holidays. This information was only raised when we requested the bill, which I believe constitutes misleading advertising and poor disclosure. When I queried this, I requested to speak to the manager. The manager on duty responded in an extremely unprofessional and unacceptable manner. He stated that: There was “nothing that could be done” He would not waste his time “entertaining” us We should either pay or leave without paying and “he would sort it out” I was “taking chances” and that I “have money issues” I could not afford to eat at the restaurant We were told never to return to Papachinos These remarks were demeaning, humiliating, and discriminatory, and I felt judged based on factors unrelated to the situation at hand. This was my first visit to your establishment, and I was deeply disturbed by how I was spoken to. Furthermore, as we were leaving, the same manager took a photograph of the car we were driving. No explanation was provided. This action left me feeling unsafe and intimidated, and I am extremely concerned about his intentions. Despite this hostile experience, we paid the full bill of R1035 to avoid further confrontation. To be clear: I had no issue paying for my meal My concern was the lack of transparency regarding the promotion The treatment we received was completely unjustified and unacceptable I hereby formally request: A written apology from the manager involved A formal investigation into his conduct Clarification on why an employee felt justified in photographing my vehicle Assurance that no customer will be treated in this manner going forward If this matter is not addressed promptly and satisfactorily, I will be forced to escalate this complaint further through consumer protection channels. I trust that Papachinos will take this complaint seriously and uphold the standards of professionalism and respect expected from a well‑established restaurant group. I look forward to your urgent response. Yours sincerely, Kgothatso Mabusela *** ***
1 reviews | Active since Sept 2020
Incorrect bills
I am extremely disappointed with my recent visit to Papachinos in Boksburg. I’ve always enjoyed bringing my daughter here, which is why I decided to bring my whole family this time—but this experience was unacceptable. The food was okay, but definitely not up to the usual standard I’m used to. However, the real issue started when I paid the bill. I didn’t check it at first because I’ve never had problems here before. As I was leaving, the waiter stopped me and said he had given me the wrong bill. I trusted him, paid the “corrected” amount, and left. When I got home, my mom checked the bill, only to discover that it was STILL incorrect—and this time I had actually been overcharged. I immediately called the restaurant, and they admitted it was yet another mistake and promised to refund me. It’s now day 3, and I still have not received my money. This raises serious concerns: How does a customer get given TWO incorrect bills in one visit? Is this happening to other customers without them realizing? Have I possibly been overcharged in the past without noticing? It’s not even about the amount anymore—it’s about trust. This is money I worked hard for, and the lack of urgency in fixing this issue is very disappointing. Until this is resolved, I cannot recommend this place to anyone.
1 reviews | Active since Sept 2020
Incorrect bills
I am extremely disappointed with my recent visit to Papachinos in Boksburg. I’ve always enjoyed bringing my daughter here, which is why I decided to bring my whole family this time—but this experience was unacceptable. The food was okay, but definitely not up to the usual standard I’m used to. However, the real issue started when I paid the bill. I didn’t check it at first because I’ve never had problems here before. As I was leaving, the waiter stopped me and said he had given me the wrong bill. I trusted him, paid the “corrected” amount, and left. When I got home, my mom checked the bill, only to discover that it was STILL incorrect—and this time I had actually been overcharged. I immediately called the restaurant, and they admitted it was yet another mistake and promised to refund me. It’s now day 3, and I still have not received my money. This raises serious concerns: How does a customer get given TWO incorrect bills in one visit? Is this happening to other customers without them realizing? Have I possibly been overcharged in the past without noticing? It’s not even about the amount anymore—it’s about trust. This is money I worked hard for, and the lack of urgency in fixing this issue is very disappointing. Until this is resolved, I cannot recommend this place to anyone.