NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Papa Pronto
How is Papa Pronto rated on Hellopeter?
Hellopeter has tracked Papa Pronto across 29 reviews. Papa Pronto hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Papa Pronto? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2011
Not a good place to celebrate
Took my wife for our 49th wedding anniversary 10 Sep. This was a very unpleasant experience - My wife loves Lasagna. Came very "DRY" and "Hard". Ordered a mushroom sauce (I paid for it!) ,did not help. ALSO ordered ****tails for drinks, which was a disgrace as 3/4 of the glass was "Ice Cubes"??? Went home disappointment
1 reviews | Active since Mar 2011
Not a good place to celebrate
Took my wife for our 49th wedding anniversary 10 Sep. This was a very unpleasant experience - My wife loves Lasagna. Came very "DRY" and "Hard". Ordered a mushroom sauce (I paid for it!) ,did not help. ALSO ordered ****tails for drinks, which was a disgrace as 3/4 of the glass was "Ice Cubes"??? Went home disappointment
1 reviews | Active since Apr 2026
Horrible service from Manager!
Really bad service from the manager of Papa Pronto! I placed an order with them online and called to check if they have received my order of which a “manager” confirmed which then I asked how long will it take and he said 30 - 45 minutes!!! 10 minutes later I am called by this manager who is shouting at me to say they cannot deliver this order as it is out of their delivery radius. My question to him was then why didn’t he confirm that with me when I called to check if they got the order!!! He didn’t even apologize for this inconvenience or even shouting at a customer over the line! Instead he shifted blamed and even said “I can do whatever I wanna do”!!! Such ********** service I have never received given how many times I have visited that restaurant!!!
1 reviews | Active since Apr 2026
Horrible service from Manager!
Really bad service from the manager of Papa Pronto! I placed an order with them online and called to check if they have received my order of which a “manager” confirmed which then I asked how long will it take and he said 30 - 45 minutes!!! 10 minutes later I am called by this manager who is shouting at me to say they cannot deliver this order as it is out of their delivery radius. My question to him was then why didn’t he confirm that with me when I called to check if they got the order!!! He didn’t even apologize for this inconvenience or even shouting at a customer over the line! Instead he shifted blamed and even said “I can do whatever I wanna do”!!! Such ********** service I have never received given how many times I have visited that restaurant!!!
1 reviews | Active since Feb 2025
EXTREMELY DISAPPOINTING EXPERIENCE - BIRTHDAY DINNER RUINED !
0/5 – Extremely Disappointing Experience I honestly don’t even know where to start. I ordered prawns & calamari and received prawns and hake instead. After sending it back, I was brought peri-peri calamari (despite clearly ordering lemon butter because my spice tolerance is zero) along with cold prawns. After waiting again, I finally received lemon butter calamari — except this time the portion was noticeably smaller. With every correction, the portions somehow got smaller and smaller. Between dealing with two different waiters, repeated mistakes, long waits, and cold food, the entire experience was exhausting and incredibly disappointing — especially considering the pricing. In the end, after the third attempt, I gave up, packed the food into a doggy bag, and left. Cold seafood is unacceptable, and this was a complete waste of money. Disappointed doesn’t even begin to cover it. I would honestly expect a refund after an experience like this.
1 reviews | Active since Feb 2025
EXTREMELY DISAPPOINTING EXPERIENCE - BIRTHDAY DINNER RUINED !
0/5 – Extremely Disappointing Experience I honestly don’t even know where to start. I ordered prawns & calamari and received prawns and hake instead. After sending it back, I was brought peri-peri calamari (despite clearly ordering lemon butter because my spice tolerance is zero) along with cold prawns. After waiting again, I finally received lemon butter calamari — except this time the portion was noticeably smaller. With every correction, the portions somehow got smaller and smaller. Between dealing with two different waiters, repeated mistakes, long waits, and cold food, the entire experience was exhausting and incredibly disappointing — especially considering the pricing. In the end, after the third attempt, I gave up, packed the food into a doggy bag, and left. Cold seafood is unacceptable, and this was a complete waste of money. Disappointed doesn’t even begin to cover it. I would honestly expect a refund after an experience like this.