1 reviews | Active since Mar 2020
Unsure about this casino
I am really unsure about this casino's withdrawel time .I have chatted with agents and they differ with their responses.This is the only site that is taking so long to payout.Does other customers have the same concern?Am I even going to recieve my winnings?
Hi Modesty S,
We are sorry to hear about your concerns regarding your withdrawal and understand how frustrating it can be when you receive different information from different support agents.
Withdrawal processing can depend on the withdrawal method and the status of the transaction. Our standard processing timeframe is up to 72 hours, although withdrawals may be completed sooner. Once a withdrawal has been successfully processed, the time for the funds to reflect can also depend on the selected payment method.
We understand that you want clarity on when you will receive your winnings. Your funds do not simply disappear because a withdrawal is taking longer than expected, and our Support Team can check the specific status of your withdrawal and provide an update based on the transaction.
We apologise for the inconsistent information you received from our agents and will use your feedback to improve the consistency of our communication.
Thank you for bringing this to our attention.
Hi Modesty S,
We are sorry to hear about your concerns regarding your withdrawal and understand how frustrating it can be when you receive different information from different support agents.
Withdrawal processing can depend on the withdrawal method and the status of the transaction. Our standard processing timeframe is up to 72 hours, although withdrawals may be completed sooner. Once a withdrawal has been successfully processed, the time for the funds to reflect can also depend on the selected payment method.
We understand that you want clarity on when you will receive your winnings. Your funds do not simply disappear because a withdrawal is taking longer than expected, and our Support Team can check the specific status of your withdrawal and provide an update based on the transaction.
We apologise for the inconsistent information you received from our agents and will use your feedback to improve the consistency of our communication.
Thank you for bringing this to our attention.