1 reviews | Active since Jun 2024
Payment processing
Please process my payment; deposits are immediate; why are withdrawals not the same? Not even a reply to my ***.
Hi Mildred,
We are sorry to hear about the delay with your withdrawal and especially that you did not receive a timely response to your email.
While deposits are generally processed immediately, withdrawals go through additional verification and processing steps before the funds are released. As a result, withdrawal processing times can differ from deposits.
We understand that waiting for your funds without receiving an update is frustrating. We apologise for the lack of communication and will ensure your feedback regarding the email response is addressed with our Support Team.
Thank you for bringing this to our attention.
Hi Mildred,
We are sorry to hear about the delay with your withdrawal and especially that you did not receive a timely response to your email.
While deposits are generally processed immediately, withdrawals go through additional verification and processing steps before the funds are released. As a result, withdrawal processing times can differ from deposits.
We understand that waiting for your funds without receiving an update is frustrating. We apologise for the lack of communication and will ensure your feedback regarding the email response is addressed with our Support Team.
Thank you for bringing this to our attention.